The deal, in language you can actually read.

1. What Snitch does

Snitch is a Slack application and a hosted web page. It asks the people in your workspace who they report to, lets them fill in their own profile details, assembles the answers into an org chart, answers questions about that chart in Slack, and keeps it up to date as people join and leave.

2. Who can install it

You need to be a Slack administrator for the workspace, and you need the authority to bring a new tool into it and to have it process colleagues' workplace data. You are responsible for telling your team that Snitch is there — which is easy, because it introduces itself.

3. Your data

Your workspace data belongs to your organisation, not to us. We process it to run the service and for nothing else. The privacy policy is the detail, and it forms part of these terms.

4. Trial and fees

Every installation starts with a 14-day free trial. No card is needed to begin. After that, a subscription is billed monthly in advance through Stripe, in US dollars and exclusive of any tax we are required to add:

• Starter — $19 per month, up to 50 people.
• Growth — $29 per month, 51–100 people.
• Scale — $39 per month, 101 people and up.

Headcount means active humans in your Slack workspace: bots, deactivated accounts and guest or restricted accounts are not counted. We measure it when you install and again each night. If you grow past your tier we will tell your admin and ask you to move up. We will not cut off your access part-way through a paid month for growing.

5. If you stop paying

Nothing is deleted and nothing is held hostage. The chart stays viewable to your workspace, and the bot stops asking new questions and stops answering them, replying with an upgrade note instead. Start a subscription and everything resumes where it left off.

6. Cancelling

Cancel any time from the billing portal, or by removing the app from Slack. Your subscription runs to the end of the period you have already paid for. We do not pro-rate refunds for partial months except where the law requires it.

7. What Snitch is not

Snitch reports what people tell it. It is not a system of record. Please do not rely on it for payroll, legal, immigration, compliance or any decision about a person's employment. Verify anything that matters against whatever your organisation treats as authoritative.

8. Acceptable use

• Do not use Snitch to harass, single out, surveil or pressure anybody.
• Do not feed it data you have no right to process, and do not use it to build a chart of a company you are not part of.
• Do not resell it, scrape it, reverse-engineer it, or try to reach another workspace's data.
• Do not attempt to break, overload or bypass the sign-in that protects other people's charts.

We can suspend an account that is doing any of the above, and we will say why.

9. Availability

We work to keep Snitch running and will not pretend to offer an uptime guarantee we have not yet earned. The service is provided as-is, and it depends on Slack, which occasionally has opinions of its own. We may change or retire features, and for anything significant we will give workspace admins reasonable notice.

10. Intellectual property

We own the Snitch software, brand and design. You own your data. Using the service gives you a licence to use it while you are a customer, and gives us nothing beyond permission to process your data in order to run it.

11. Liability

To the fullest extent the law allows, neither side is liable for indirect, incidental or consequential loss, or for lost profits or lost data. Our total liability in any twelve-month period is capped at the fees you paid us during that period. Nothing here limits liability that cannot legally be limited.

12. Ending it

You can leave whenever you like by uninstalling. We can end the agreement if these terms are broken or the fees go unpaid, after giving you a chance to fix it. On termination we stop processing and, on request, delete your data as described in the privacy policy.

13. Changes to these terms

If we change them, we will update the date at the top and notify workspace admins in Slack before anything material takes effect. Continuing to use Snitch after that means the new terms apply.

14. Governing law

These terms are governed by the laws of Romania, and the courts of Romania have jurisdiction over any dispute, without affecting any mandatory consumer rights you have where you live.

15. Contact

Questions about any of this go to hello@snitchforslack.com.